Shipping & Delivery

Everywhere. Every order ships from our location in Middletown, New York, and we deliver across the USA and worldwide. At checkout you'll see the exact options and pricing for your address.

We process orders within 1-2 business days. USA ground delivery typically takes 5-7 business days after dispatch, and most international orders arrive within 7-21 business days depending on destination and customs.

Yes — Priority shipping is available at checkout for $49.99 and arrives within 1-3 business days after dispatch within the USA.

The moment your order ships, we email you a tracking number so you can follow your piece to your door. Can't find the email? Check your spam folder, or write to us at info@jamesleather.com and we'll resend it right away.

We ship with leading carriers and choose the most reliable option for your destination. UPS, USPS, FedEx, & DHL. Your shipping confirmation email will show exactly which carrier is bringing your order and a link to their live tracking.

We don't require a signature by default, so your package can be delivered even if you're not home. Carriers may occasionally request one at their own discretion. If you'd prefer to require a signature on your order, just email us before it ships.

We begin preparing orders right away, so cancellations aren't possible once an order is confirmed. Need to fix your shipping address? Email us as soon as possible with your order number — if your order hasn't shipped yet, we'll usually be able to update it.

Usually not — carriers occasionally miss a scan, especially mid-journey. If your tracking shows no movement for more than 5 business days (or 10 for international orders), reach out and we'll investigate with the carrier right away.

Check around your home, with neighbors and household members, and with your local carrier office — most packages marked delivered turn up within 48 hours. Still missing after that? Contact us and we'll help you file a claim with the carrier and work out next steps together.

If an order comes back to us — usually because of an address issue or missed delivery — we'll contact you right away to arrange reshipment. If the return was due to an address error at checkout, we ask you to cover the reshipment cost.

Never within the USA — the price at checkout is the final price, with no hidden fees of any kind. For international orders, some countries charge import duties or taxes on arrival. These are set by your local customs office and are the customer's responsibility.

Write to us within 48 hours of delivery with your order number and a few photos, and we'll make it right. Every James Leather piece is backed by our 2-year warranty.