Luxeglide Conditioner

At James Leather, we are committed to creating enduring products, handcrafted with care and quality. Our one-year warranty covers material and manufacturing defects, such as issues with hardware pieces, rivets, and locks, from the date of purchase when used under normal conditions. We take pride in our craftsmanship; however, this warranty does not extend to damage caused by neglect, unreasonable wear, personal content damage, or if the product was purchased from a retailer other than our online store. Final Sale items are also exempt from coverage. If a covered issue arises, we'll strive to make repairs, matching the original style, or offer a replacement if available. If a replacement isn't possible, we'll provide a store credit for the purchase price. For warranty claims, contact our customer support team at info@jamesleather.com with your order details.

Return Window:

You may return your item within 30 days.

**Return/Exchange Policy currently extended till after Christmas, Dec. 28.

Eligibility Criteria:

To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging.

All sale items are final and can only be returned for store credit (with a $19.99 deduction to cover the original shipping cost)

Return Process:

To proceed with your return, kindly provide us with the reason for the return and two photos of the item. This will assist us in accurately assessing any issues.

Sale Items:

Return Shipping Costs:

Customers are responsible for the return shipping costs. Please note that original shipping costs are non-refundable, except in cases of our error.

Gift cards are not refundable.

Refund:

 Customer must provide return tracking, without that, your return cannot be processed. Once we receive and inspect the returned item, and it meets the necessary criteria, we will proceed with the refund. Please note that a $29.99 restocking fee will be deducted from the refund amount.

For any return inquiries or to initiate a return, please contact our customer support team at info@jamesleather.com. We appreciate your understanding of our return policy and value your continued support. Thank you for choosing James Leather.

Cancellations: Once an order has been placed and confirmed,

cancellations are not permitted. We begin processing orders immediately to ensure timely delivery and fulfillment. Therefore, we kindly ask our customers to review their orders carefully before finalizing their purchase.